Privacy Policy

Privacy Policy

1. Overview and Contact Information

We appreciate your visit to our website and your interest in our products. Protecting your personal data is highly important to us. In this Privacy Policy, we explain how we collect, process, and protect your information when you use our Online Store. Personal data refers to any information that can uniquely identify you as an individual.

The entity responsible for data processing on this website is: RetroBoy Plus LLC

Email: retroboyplus@gmail.com

2. Data Collection When Visiting Our Website

If you use our website for informational purposes only (meaning you do not register or otherwise provide us with information), we only collect the data that your browser transmits to our server. These are known as server log files. When you access our website, we collect the following technical data which is required to display the website properly and ensure its stability and security:

  • The specific page visited on our website

  • Date and time of access

  • Amount of data sent in bytes

  • The referring source or link from which you reached our page

  • The browser type and version used

  • The operating system used on your device

  • The IP address used (anonymized where applicable)

This data is processed based on our legitimate business interest in improving the functionality and stability of our website. We do not share or use this data for other purposes. However, we reserve the right to review server log files retroactively if there are concrete indications of unlawful website use.

For security reasons and to protect the transmission of personal data or confidential content (such as orders or support inquiries), this website uses modern SSL or TLS encryption. You can recognize an encrypted connection by the string https:// and the padlock symbol in your browser address bar.

3. Web Hosting and Content Delivery via Shopify

For hosting our website and displaying our store content, we use the e-commerce system provided by:

Shopify International Limited, Victoria Buildings, 2nd floor, 1 2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data may also be transmitted to and processed by:

Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, as well as Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., or Shopify (USA) Inc.

All data collected on our website is stored and processed on the servers of our hosting provider. We have entered into a data processing agreement with Shopify to protect our website visitors data and prohibit unauthorized disclosure to third parties.

4. Cookie Policy

To make your visit to our website more attractive and to enable the use of specific features, we use cookies on various pages. Cookies are small text files stored on your end device.

  • Session Cookies: Some cookies are deleted automatically after your browser session ends (when you close your browser).

  • Persistent Cookies: Other cookies remain on your device and allow us or our third party partners to recognize your browser on your next visit.

Cookies collect and process individual user information such as browser data, location data, and IP address values to a customized extent. Persistent cookies are automatically deleted after a specified duration, which may vary depending on the cookie.

If personal data is processed by individual cookies implemented by us, the processing is carried out to execute the purchase contract or to maintain our legitimate business interests in providing the best possible website functionality and a customer friendly store experience.

You can configure your browser to inform you about the setting of cookies, allowing you to decide on their acceptance individually or exclude cookies for specific cases or completely. Every browser manages cookie settings differently. You can find detailed instructions on how to change your cookie preferences in the help menu of your specific browser.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5. Customer Communications and Contact Forms

When you contact us via a contact form or email, personal data is collected. The specific data collected via a contact form is clearly visible on the form itself. This data is stored and used exclusively for the purpose of responding to your inquiry or for establishing contact and the associated technical administration.

Your data will be completely deleted after final processing of your inquiry, provided that the matter has been conclusively resolved and there are no legal document retention obligations to the contrary.

6. Blog and Comment Features

When using the comment feature on this website, your comment, the time of comment creation, and your chosen username will be stored and published on the website. Furthermore, your IP address is logged and stored for security reasons. We require your email address to contact you in the event that a third party objects to your published content as unlawful. We reserve the right to delete comments if they violate community guidelines or third party rights.

7. Direct Marketing and Email Newsletters

7.1 Newsletter Signup

If you subscribe to our email newsletter, we will regularly send you information about our products and special offers. The only mandatory information required to send the newsletter is your email address. Providing additional data is strictly voluntary and is used to address you personally.

We utilize a double opt in process for sending our newsletter, meaning we will only send you marketing emails if you have explicitly confirmed your subscription by clicking the verification link in our confirmation email.

When you register for the newsletter, we store your IP address provided by your Internet Service Provider along with the date and time of registration to prevent potential misuse of your email address. You can unsubscribe from the newsletter at any time by using the opt out link provided inside the newsletter email or by sending a direct message to the contact email listed above.

7.2 Marketing to Existing Customers

If you have provided us with your email address when purchasing products, we reserve the right to regularly send you offers for similar products from our store via email. You have the right to object to the use of your email address for marketing purposes at any time with future effect by notifying us. Upon receiving your objection, the use of your email address for advertising will stop immediately.

7.3 Klaviyo Email Marketing Service

Our email newsletters are dispatched and managed using the following marketing platform:

Klaviyo, 225 Franklin St, Boston, MA 02110, USA

We share the data provided during newsletter registration with Klaviyo to facilitate newsletter distribution on our behalf. Based on your consent, Klaviyo performs statistical analysis of our newsletter campaigns using web beacons or tracking pixels embedded in the emails. This measures open rates and interaction with newsletter content, capturing device specific information (such as time of view, IP address, browser type, and operating system). You can object to this tracking at any time by unsubscribing from the newsletter list.

8. Order Fulfillment and Media Uploads

8.1 Custom Image Upload Feature

On our website, we offer customers the option to customize products by uploading image files. The transmitted image serves as the template for product customization.

Using the upload feature, you can transfer one or more image files directly from your device storage to us via automated, encrypted data transmission. We collect, store, and use these files exclusively to manufacture the customized product. If the image files contain personal data (such as photos of identifiable individuals), processing is conducted solely for the execution of your online order. After the order has been fully processed and completed, the transmitted image files are automatically and completely deleted.

8.2 General Order Processing

To fulfill our contractual obligations, the personal data collected from you (such as name, shipping address, and payment details) will be shared with the designated shipping carrier and the authorized financial institution or payment processor, strictly to the extent necessary for product delivery and payment processing.

9. Third Party Payment Processors

Amazon Pay

When selecting an Amazon Pay payment option, your payment details provided during the order process (including name, address, bank or card details, currency, and transaction number) along with information about your order content will be transmitted to:

Amazon Payments Europe S.C.A., 38 avenue John F. Kennedy, L 1855 Luxembourg

Your data is shared exclusively for secure payment verification and transaction processing.

Google Pay

If you choose Google Pay, the transaction is processed via the Google Pay application on your mobile device. Payment processing is handled by:

Google Ireland Limited, Gordon House, 4專 Barrow St, Dublin, D04 E5W5, Ireland

To process the payment, your order details are shared with Google. Google transmits your stored payment information to our website in the form of a unique numerical token for verification. This token does not contain your actual credit card or bank account details. Google reserves the right to collect and evaluate transaction specific information (such as date, time, transaction amount, and merchant description) for accounting, transaction verification, and service optimization purposes.

PayPal

When choosing a payment method provided by PayPal, your transactional information is transmitted to:

PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22 24 Boulevard Royal, L 2449 Luxembourg

Your data is shared only to the extent necessary for payment execution. For certain payment options involving advanced credit risk, PayPal reserves the right to perform a credit check based on mathematical statistical methods using your personal information and address data. You can object to this data processing at any time by contacting PayPal directly.